Exchanges, Refunds & Feedback

At Hampshire Candles we want you to love your order. If something isn't right, please get in touch and we'll do our best to help.

Changed your mind?
You can return unopened, unused items in their original packaging within 14 days of receiving your order. Just email info@hampshirecandles.com with your name and order number. Return postage is paid by the customer, and we can't accept returns on products that have been lit, used or opened.

Damaged, faulty or wrong item?
Please email info@hampshirecandles.com within 14 days of delivery, ideally with a photo, and we'll send a replacement or give you a full refund, including postage.

For full details, please see our Returns & Refund Policy: https://www.hampshirecandles.com/policies/refund-policy

Feedback
We love hearing from you and seeing photos of our products in your home, so please send us any feedback you have. It really helps our small business.