Refund policy

Returns & Refunds

We want you to love everything you order from Hampshire Candles. If you change your mind, you can return unopened items within 14 days.

Changed your mind?
You have 14 days from the day you receive your order to let us know you'd like to return it. Just email us at info@hampshirecandles.com with your order number and the items you're returning. You then have a further 14 days to send the items back to us.

To be accepted for return, items must be:
- Unopened, unused and in their original packaging
- In the same condition you received them

For hygiene and safety reasons, we can't accept returns of candles, wax melts, reed diffusers, room sprays or fragrance oils once they have been opened, used or had their seal or wrapping removed.

The following can't be returned:
- Opened or used products
- Gift cards
- Personalised or made-to-order items

Return postage
If you're returning an item because you've changed your mind, you're responsible for the cost of return postage. We recommend using a tracked service, as we can't be responsible for returns that go missing in the post.

Faulty, damaged or incorrect items
If your order arrives damaged or faulty, or we've sent you the wrong item, please email us at info@hampshirecandles.com within 14 days of delivery, ideally with a photo. We'll put it right with a replacement or a full refund, including any postage costs. You won't need to pay anything to return it to us.

Refunds
Once we've received and checked your return, we'll email you to confirm. Approved refunds are made to your original payment method within 14 days of us receiving the items. For change-of-mind returns, we'll refund the item price and the original standard delivery charge, but not any extra paid for express delivery.

Where to send returns
Hampshire Candles
Eastover Farm
Abbots Ann
Andover
SP11 7BT
United Kingdom

Please include your order number with your return.

Questions?
Email us at info@hampshirecandles.com and we'll be happy to help.

Thank you,
Tom & Paul